Comcast shut off Internet to hundreds, saying they were illegally connected
Comcast says Denver company resold Comcast service without permission. …
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Comcast says that a broadband reseller illegally sold Comcast Internet service in residential buildings in the Denver area and has terminated the connections to those buildings.
As reported by Denver7 this week, the shutoff affected hundreds of people who live in buildings serviced by AlphaWiFi, “which installs and services Internet in approximately 90 apartment buildings across Denver.” The shutoff came as a surprise to residents, including Kaley Warren, who has been working at home during the pandemic.
“It is my entire lifeline,” said Warren, who said that without warning last Friday, her Internet service disappeared. “I felt lost. It was truly the first time during the pandemic that I… had the feeling of ‘What am I supposed to do?'”
When contacted by Ars, a Comcast spokesperson said that “AlphaWiFi is under a standard commercial agreement which expressly prohibits the resale of Comcast services.” Comcast did not answer questions about how many people were affected and when they will get service restored, but it did provide us with the same statement it previously gave to Denver7, which says:
Comcast learned that AlphaWiFi has been improperly reselling Comcast’s Internet services to individual residential customers throughout the Denver area. We take the unauthorized resale of our services very seriously as it violates our contracts and the law, and can negatively affect services provided to customers across our network. We notified AlphaWiFi well in advance that its service would be terminated and asked that they notify impacted users of the need to transition their services. We also provided multiple advance notices to the residents we believed would be affected and
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