Comcast aggressively moves to work-from-home during pandemic
Comcast embraces remote work while Charter resists employee complaints. …
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Comcast says it is shifting large portions of its cable-division workforce out of offices and call centers in an effort to dramatically boost work-from-home numbers during the coronavirus pandemic.
“We’ve asked every employee that is able to work from home to do so, in every office across the country,” Comcast said in a statement to Ars. “In addition, we have been transitioning thousands of customer service representatives across the country to work from home. We have teams working around the clock to help our call-center teams make this transition to work from home while continuing to support our customers.”
It’s not clear just how extensive Comcast’s work-from-home shift is. Comcast said it’s keeping most retail stores open and did not give us any information about contractors, for example. But it’s clear that Comcast is doing more than Charter, which is facing employee complaints over its rigid rules against working at home. Comcast is the biggest cable company in the US and Charter is the second biggest.
In a phone call with Ars, a Comcast spokesperson said the work-from-home shift is advancing quickly, with the goal of getting more employees into work-from-home situations in the coming days.
What the Comcast spokesperson told us is consistent with what we heard from a Comcast employee who reached out to us this week. Comcast’s IT team has been busy deploying the necessary equipment to employees who normally have to be in
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